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With an average growth of 15-20% in the last few years, the services business has developed into an essential part of Vanderlande Industries’ core business. As a result of this growth and the consequent professionalism, there is an increasing need for further improvement in the efficiency and quality of the services activities.

Within Vanderlande Industries, the Services Development department is jointly responsible for the strategic policy in the field of services. The (national and international) branches are responsible for the operational implementation of the services activities at our customers.

The department works on structural improvements to the services in the form of (internal) projects, such as the development of tools, products and procedures to support the services activities within the branches. It also supports services quotations and contracts during the sales phase, the maintenance engineering phase and the implementation phase.

The Services Development department is a relatively young department within Vanderlande Industries. The department’s projects often result in change processes and the employees in the department are, therefore, team builders, independent and persuasive to others. An employee in the department is not deterred by the first hurdle, is result-orientated and is able to work on a number of projects at the same time. Furthermore, they have a keen eye for opportunities to make improvements and see the implementation of them as a challenge.

Improvement projects in the field of services often transcend departments; apart from having contact with the Services and Sales departments, there is also contact with the Engineering, Research & Development, Communications and IT departments and the Systems group.

As has already been mentioned, the Services Development department is a relatively young department and there is a great deal of communication with the various branches (including the ones abroad) and, as a result, the work also requires a small amount of travel (approximately 10% of the time). A trip takes no longer than a couple of days, although this can vary per position.